Shipping policy

At Orua Organics, we work to get your order packed and on its way as quickly as possible.

Order Processing

Orders are generally processed and shipped within 24–48 hours on business days.

Orders placed before 12:00 PM Eastern Time (ET) are eligible for same-day shipping, Monday through Friday, whenever normal carrier pickup is available.

Orders placed after 12:00 PM ET, on weekends, or on holidays will typically be processed on the next business day.

Delivery Times

Delivery time depends on the shipping method selected at checkout, the destination, and the shipping carrier. Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Once an order has been transferred to the carrier, delivery may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Tracking

When your order ships, tracking information will be sent to the email address or phone number provided during checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at team@oruaorganics.com if you notice an error in your address.

Once an order has shipped, we may not be able to change or redirect the delivery.

Lost, Damaged, or Missing Orders

If your package arrives damaged or your order is incorrect, contact us at team@oruaorganics.com with your order number and photos when applicable.

For packages marked as delivered but not received, please contact us and the shipping carrier so the shipment can be investigated.

Questions?

Email us at team@oruaorganics.com.